In response to the concerns raised by transport operators and the general public regarding the recently introduced transport e-ticketing (e-payment) service, the Enugu State Ministry of Transport, led by the Honourable Commissioner, Hon. Dr. Obi Ozor, has issued a press statement.
The Ministry acknowledges the importance of your feedback and is dedicated to resolving the issues swiftly to improve the overall transport experience.
Statement reads...
ENUGU STATE MINISTRY OF TRANSPORT (MOT)
PRESS STATEMENT ON COMPLAINTS OF TRANSPORT OPERATORS OVER THE NEW E-PAYMENT SERVICE
The Ministry of Transport, under the leadership of the Honorable Commissioner, Hon. Dr. Obi Ozor, appreciates the feedback from motorists and members of the general public regarding our transport e-ticketing (e-payment) service. Your concerns matter to us, and we are committed to addressing them promptly to enhance your transport experience.
We understand the frustrations you've faced, and we apologize for any inconvenience caused. Rest assured, we are actively working on improving the ticketing system to make it more efficient and user-friendly.
Our team is already investigating the reported issues, and we encourage you to share more details via our contact details below. This will assist us in resolving your specific concerns and ensuring a smoother e-ticketing process for all travel operators.
Here are some of the critical reforms our Ministry has introduced to address some of these issues:
The Ministry of Transport and all its departments, including ESTMA staff, have undergone the necessary sensitization training designed to inform and educate all staff about the ongoing reforms, including the ban on revenue collection by any Ministry enforcement official.
Furthermore, it is noteworthy that the Ministry has deployed various ongoing processes and activities to eliminate harassment or extortion of the citizens, as alleged, such as the introduction of the digitized database and electronic human resource tracking system of the ESTMA staff and the road transportation task forces. We have created special intelligence monitoring of illegal task forces and illegal revenue collection agents.
Your feedback is invaluable in our ongoing efforts to enhance our services. We are dedicated to providing Ndi Enugu with a seamless and hassle-free travel experience, and your input is vital in achieving this goal.
Thank you for bringing this matter to our attention, and we look forward to working together to make the necessary improvements. Your satisfaction is our top priority.
Contact: 07040244023 08073888511 transport@enugustate.gov.ng
Signed:
Obi Ozor
Honourable Commissioner
This statement outlines the steps being taken to address the reported challenges and highlights critical reforms aimed at enhancing the transportation system in the state.
Your input is invaluable as the Ministry strives to provide a seamless and hassle-free travel experience for all residents of Enugu State.
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